Refund and Cancellation Policy

This policy covers a course you buy on the Shareh platform. It sits under the Terms of Use.

The product page shows the price in Egyptian pounds, inclusive of every applicable tax, what the course contains, and that your access lasts until the end date shown on the product. Read it before you pay. Ask us at support@shareh.ai if anything is unclear.

A course is digital content that we deliver at once. You may ask for a full refund as long as you have not studied a substantial part of the course.

Once you have worked through a substantial part of a course, that right ends and clause 5 applies.

• You paid twice for the same course.
• Payment was taken and your access never opened.
• The course is unavailable for an extended period for a reason within our control.
• We withdrew a course you had bought and your access period had not ended.
• We closed your account for a reason that was not your breach of the Terms of Use.

• You changed your mind after you studied a substantial part of the course, or after the window in clause 3 closed.
• Your device or your internet connection could not play the lessons, and you did not tell us so that we could help.
• We closed your account because you broke the Terms of Use, including by sharing it.
• You bought through a voucher or a promotional code that says it is not refundable, and that was stated before you paid.

Write to support@shareh.ai from the email address on the account, or message WhatsApp +20 10 4424 4332. Give your name and the order reference.

If we approve the refund, we send it back through the payment method you used. The time your bank takes is outside our control.

If you paid by bank transfer or InstaPay, we return the money to the account you sent it from. We may ask you to confirm the account details before we send it.

If you used a discount code on the order, the refund is of the amount you actually paid. The code is spent and does not come back.

You may close your account at any time by writing to support@shareh.ai. Closing your account ends your access. It does not by itself give you a refund; clauses 3 to 5 govern that.

Talk to us before you raise a dispute with your bank. A chargeback raised without contacting us first may lead us to suspend the account while the dispute runs.

We may change this policy. A change never applies to an order you paid for before the change.